View User Analytics

To view User Analytics, follow the steps below: 

Note: Only administrators can perform this action. 

• Starting from your dashboard, select Admin located on the left hand side of the tool navigation menu. Next, select Users under "User Management." This will generate a list of all users.

Click Analytics on the upper right hand corner of the screen. This will take you to the analytics dashboard for users.

• In the user analytics dashboard, you'll be able to see various chart data such as Accounts Created, User Sections, and Unique Users. Select the type of data you'd like to view.

• You also have the option to choose a date range for the chart data you'd like to see. To get there, click the date range button on the top left hand corner of the dashboard. You can filter your dates using Quick Select, or you can also choose a custom date range. 

• Additionally, you have the option of filtering your chart data by Workspaces or User Segments. To get there, click the filter icon on the top right hand corner of the dashboard.

Note: To download the analytics chart, click on the "ellipsis button" and select from various download options. Occasionally, users have reported download issues related to their browser settings. If you’re experiencing these issues, please contact your IT administrator for further assistance.

User Analytics Terms

Accounts Created: The total number of new user accounts (first time users) created over the selected date range. 

User Sessions: The total number of user sessions (activity) in the tool over the selected date range. A session is defined as a period of time (3 hours) within which a user is actively engaged in the tool. 

Note: A user engaged in any activity in the tool within a 3-hour period counts as 1 user session. Each user can have up to 8 user sessions within a 24-hour period. 

Unique Users: The total number of individual users (unique users) over the selected date range. 

Note: A user that logs into the tool within the selected date range counts as 1 unique user.